CHANGE AND CANCELLATION POLICY
On this page our policy of changes and / or cancellations of reservations for all the different causes we can foresee is collected.
A) ADVERSE METEROLOGICAL CONDITIONS
In case the weather conditions are adverse, we will act in the following way:
1.1 We will look for an alternative date / time The most logical option would be to try to find an alternative date. In the case of not being able to offer an alternative date or that the clients can not adapt their agenda to the new date, an alternative itinerary for the same day will be offered. Even within the same day we will try to adapt the time of departure and arrival to avoid possible bad weather to the best of our ability. The change of date or schedule does not imply any reduction in the rate or conditions of the contract unless the period of time of the excursion is reduced. In this case, the new rate corresponding to the new duration of the tour would be applied. In no case it will be possible to decide to shorten the excursion on the march, once initiated the same, meaning this in a reduction of the tariff.
1.2 We will look for an alternative Itinerary It sometimes happens that the weather conditions are adverse for navigation only in a specific area of the island. Then the boat trip will take place in a different itinerary than originally planned, with no possibility for customers to choose the itinerary in which the conditions are adverse In the event that customers decline this new itinerary offered due to weather conditions , they would not have the right to recover the amounts advanced to formalize the reservation.
The totality of the delivered advances will be returned In the event that the weather conditions prevent the celebration of the excursion and we can not find an alternative date, nor can we offer a comfortable and safe alternative route, we will proceed to return the total of the amounts delivered in advance. . The returns will be made within a period of 48 working hours by bank transfer to the account indicated by the customer.
Data treatment
This document contains the informative clauses that must be included in the information request forms, the document to be annexed in each of the contracts for the provision of services, the registry of treatment activities and an annex with recommendations on safety measures and treatments. personal data (images) captured by video surveillance cameras, which must be implemented in your organization. The presentation of the documentation is associated to each of the treatments that you have selected when completing the program.
TREATMENT OF CLIENT DATA
Informative clause: Responsible: Identity: Mario Pujol Agostini Dir. Postal: Ap. Correos 366. CP 07760 Ciutadella de Menorca. Telephone: 649829072 E-mail: veleroarrayan@yahoo.es
“In the name of the company, we treat the information you provide us with in order to provide them with the requested service, perform the billing of the same. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about whether we are dealing with your personal data at this company, therefore you have the right to access your personal data, correct inaccurate data or request its deletion when the data is no longer necessary. I also request your authorization to offer products and services related to those requested and to retain you as a customer. ”
LEGAL WARNING
In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), Mario Pujol Agostini informs that he owns the website: veleroarrayan.com. In accordance with the requirement of Article 10 of the aforementioned Law, it reports the following information: The owner of this website is Mario Pujol Agostini with NIF 46338022Z, and registered office in AP. Correos 366, 07760 CIUTADELLA DE MENORCA (ILLES BALEARS), the email address of contact with the company is veleroarrayan@yahoo.es
USER AND REGIME OF RESPONSIBILITIES
Browsing, accessing and using the website of veleroarrayan.com confers the condition of user, by which they accept, from browsing the website of veleroarrayan.com all the conditions of use here established without prejudice to the application of the corresponding regulations of mandatory legal compliance as the case may be. The website veleroarrayan.com provides a great diversity of information, services and data. The user assumes his responsibility in the correct use of the website. This responsibility will be extended to: · The veracity and legality of the information provided by the user in the forms and